Communication – the secret to success.

Do you need to manage staff and client communication problems, improve relationship issues at home or work or manage stress levels better to improve performance and achieve results?

Training Lab is a national provider of the Process Communication Model® (PCM) an evidence-based method so potent it has been used by NASA in the selection and training of astronauts. PCM is applied today through many industries and social environments around the globe.

Learn how to gain higher levels of performance from yourself, individuals, teams and organisations. PCM can help you:

  • manage personality clashes

  • understand how to motivate yourself and others

  • daily management tools

  • less sick days

  • decrease staff turnover

  • higher client satisfaction rate

  • CPD Continual Professional Development Points

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PCM courses world-wide

years of research


Trusted by the Royal Australasian College of Surgeons.

Australian surgeons and anaesthetists use PCM skills and tools to manage stress in theatre and improve patient communications. PCM is on their preferred course list and provides credits towards their Continuing Professional Development (CPD).

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Process Communication Model ® courses.

Training Lab is Sydney based and Australia wide, we run in-house 3, 2 or 1 day training programs for corporate, business, government, schools and organisations. Packages provided.

Public courses available for individuals, groups and couples.

programs & price

Feedback from clients.

Business analyst – AMP

Interactive and useful seminar, really helped me understand myself and how I currently communicate/miscommunicate and potentially improve my personal and professional communication.

Nai-ying BA AMP 3 day PCM

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Client spotlight.

Client Spotlight

Dr Hooman Zahedi

Being in the health profession it is important for me and my team to individualise the way we communicate with our patients. Corrine has helped me and my business apply the PCM model…
Full testimonial

PCM video.

Overview of how Process Communication Model® works

PCM email kit .

Receive further information via email