Digital organisation, Microsoft 365 & AI Copilot training

Expert training in

Microsoft 365

AI Copilot

AI Copilot

Digital Organisation

Build workforce capability for the AI era

The challenge Most organisations have the technology but struggle with adoption

Do you or your staff

  • use only a small portion of available features

  • rely on workarounds and manual processes

  • not have the time to keep up with ongoing changes.

This creates a growing capability gap. Training Lab’s mission is to help you close this gap.

AI tools are advancing rapidly. Workforce capability must keep pace

We help organisations build the skills, confidence and practical behaviours needed to turn AI & Microsoft 365 investment into measurable results.

Delivering measurable workforce capability

Results we deliver

  • Higher Microsoft 365 and Copilot adoption.

  • Practical application of AI in daily work.

  • Sustainable workforce capability development.

  • Measurable return on technology investments.

Build a workforce that uses AI with confidence

Outcomes you can expect

  • More confident use of AI Copilot and Microsoft digital tools.

  • Greater productivity in everyday work.

  • Consistent ways of working across teams.

  • Reduced frustration with technology.

Practical training that drives confidence, adoption and results.

The capability gap

  • Most staff are not using AI effectively.

  • Copilot adoption remains low in many organisations.

  • Digital skills vary significantly across teams.

  • Technology investments are often underutilised.

How we help Workshops, programs and learning pathways

Digitally enable and empower all your staff

Choose a single workshop, combine topics to suit your needs, or roll out a complete capability program.

  • Digital organisation and AI fundamentals

    Best for building a consistent Microsoft 365 & Copilot baseline across all staff.

    Manage email overload, present with impact, improve task management & master AI Copilot.

  • AI Copilot skills prompt to productivity

    Best for supporting staff to move beyond prompts to real Copilot impact

    Ensure your staff can use Copilot effectively across Word, PowerPoint, Excel, Teams and workflows.

  • Smarter collaboration and workflows

    Best for improving collaboration, governance and consistency.

    Enhance transparency and organisation of shared tasks, projects, files, systems and workflows.

    Smarter collaboration across your workflows and teams

What is included:

Real capability. Real adoption. Real results.

Training Lab’s priority is to help you turn technology investment into workforce capability. Trusted by organisations across Australia.

🎓 Microsoft & digital capability specialist.
🔴 NSW preferred supplier (pre-qualified) supplier 664521.
📜 NSW Education Standards Authority certified.
🧠 20+ years experience in digital transformation.
👥 Focus is turning your digital time savings into real productivity gains.
🔒 Safe, compliant AI Copilot adoption.

Clients and their feedback:

We are proud to have been selected to train and work with the following brands. Please view their feedback.

Client feedback

Training Lab is a Full Qualification applicant on the NSW government preferred supplier scheme.
(pre-qualified) by the Department of Finance Services and Innovation (DFSI) to provide Digital & Microsoft skills, leadership training & consultancy services to government agencies. No 664521

  • “Provided a number of really helpful tips to navigate my day to day tasks and organisation. A definite winner. Best day of training I ever had. Practical tips to make my day better.”

    ScotPac Business Finance | 25 May 2022 - Client Relationship Manager
    Rating: 10 out of 10

  • “Highly recommended and wish my session was full day one. Multiple timezone in outlook calendar, short-key, To Do, Clock (focus session) etc. I have attended task and time management sessions in the past, but this is first DIGITAL management and time management session. Very useful and I have already started using all tips from the session.”

    Senior Country Manager, North East Asia, Eurasia and Singapore - Macquarie University, August 2023, Digital organisation and AI productivity

  • “Loved the course. Highly invaluable skills taught, both being organised digitally and how to use the tools that were shown to us. Great facilitator, knows her content, no question a problem and reported back when didn't know. The handbook is great and easy to follow, plain English, with screen shots.”

    Executive Support Officer to NSW Chief Psychiatrist - NSW Ministry of Health

    24 May 2024 - Digital organisation and AI productivity

Help your staff work smarter, stay organised and keep up with change

Contact Training Lab
Download full program and pricing

Frequently Asked Questions

    • All staff levels including executives, frontline teams and support roles.

    • No technical background required.

    • Content is tailored to your organisation’s tools, policies and workflows.

    • Choose a single workshop, a full series, or the complete program.

    • Workshops can be delivered in any order.

    • Flexible delivery based on your organisation’s needs.

    • Live, instructor-led sessions with real examples.

    • Immediate application to daily work.

    • Ongoing behaviour change, not one off learning.

    • Designed to fix the gap where self learning is not effective.

    • Focus on verification, data protection and responsible AI use.

    • Aligns with your policies as well as Australian government compliance and governance expectations.

    • Ensures staff understand how to validate AI outputs before using them.

    • Not required to start.

    • Training is adapted to your current setup.

    • Full Copilot capability requires a Microsoft 365 Copilot licence.

    • Delivered as a partnered internal program
      Training is designed for one organisation at a time, not public courses.

    • Built to work with your internal champions
      We collaborate with your leaders and key staff to embed capability across teams.

    • Delivered using a live real environment
      Sessions are run from the facilitator’s environment, with staff following along in your organisation’s Microsoft setup.

    • No generic training systems
      Staff learn directly in their own tools, files and workflows
      This ensures skills are immediately applied, not lost after training.

    • Designed for real work application
      Every session focuses on practical tasks staff perform daily using Microsoft 365 and Copilot.

    • Learning happens in your environment, not a simulated one.

    • Training aligns to your systems, policies and real work.

    • Capability is built internally, not outsourced or temporary.

    • 90 minutes to 2 hours per session.

    • Delivered over several weeks to build skills gradually.

    • Includes pre and post support for questions and technical help.

    • Unlimited staff per session.

    • No additional cost as numbers grow.

    • Designed to scale across whole organisations.

    • Improved productivity and reduced manual work.

    • Better collaboration and reduced duplication.

    • Consistent use of Microsoft tools across teams.

    • Safer and more effective AI adoption.

    • Yes, when booked as a program.

    • Recordings can be reused for onboarding, refreshers and for staff who missed the live session.

    • Extends value beyond the live sessions

    • Yes, content is tailored to your organisation.

    • Includes your policies, workflows and real scenarios.

    • Aligned to your Microsoft environment and tools.

    • Engagement tracking and participation insights.

    • Feedback and adoption measures.

    • Practical outcomes observed in day to day work.

    • Significant time savings
      Government trials show staff can save up to 1 hour per day, equating to ~240 hours per year per staff member.

    • Strong financial return
      Based on ~$80 per hour, this is approximately $19,200 value per staff member per year.

    • Organisation wide impact
      For large teams, this scales to millions in recovered productivity, redirecting time to higher-value work.

    • Reduced risk and rework
      Staff learn to validate AI outputs, improving accuracy and protecting organisational data.

    • Long term behaviour change
      Structured sessions over weeks increase adoption, reduce duplication, and improve consistency across teams.

    • Fixed pricing based on workshop series packages, not per person.

    • Train unlimited staff at no additional cost, with value increasing as participation grows.

    • Designed for organisation wide capability uplift, not one off sessions.

    • All pricing is clearly outlined in the Training Lab brochure and proposal.

    • Includes full program costs, workshop options and inclusions.

    • Download the brochure for pricing and program details.

    • Start with a conversation
      We discuss your organisation, priorities and current challenges.

    • Review your Microsoft environment
      Includes Outlook version, Microsoft 365 setup and Copilot licensing.

    • Identify focus areas
      Tailored to executive priorities, team pain points and workflows.

    • Choose your approach
      Start with one workshop or roll out a full structured series.