Training Lab - mental well-being and leadership training programs
Mental well-being, Process Communication Model, Leading out of Drama, communication courses, stress management and wellbeing

Process Communication Model, Leading out of Drama, Emotional Assertiveness (Intelligence)

Mental well-being, 12 month resilience training package

Address risk culture, mental well-being and work culture problems.

Process Communication Model ® and Leading out of Drama are not just leadership and communication models, or change management tools, conflict resolution tools, or personality assessment tools. They are all of these. These programs are a reliable, international premier communication and conflict resolutions tools that are based on human behaviour and are being used by leading corporations to resolve the issues and negative impact that happens when managers and staff experience stress and underperform.

How the program works:

The 12 month program is suitable for executive level, management and staff and includes the following:

A validated training method on how to:

  • Assess the preferred communication styles of staff based on their behaviours, word choice, and body language.

  • Recognise distress patterns and skilfully diffuse difficult situations before tension escalates.

  • Improve motivation by using the 8 psychological needs of all human beings.

  • Learn how to recognise and use your work environment to support staff psychological needs, mental agility and well-being.

ISO performance measurability and return on investment tracking

‘90 percent of the respondents to a recent McKinsey Quarterlysurvey1 said that building capabilities was a top-ten priority for their organizations. Only a quarter, though, said that their programs are effective at improving performance measurably, and only 8 percent track the programs’ return on investment.’

As Google’s research has indicated improving communication skills is a crucial avenue to the success of an organisation. At Training Lab we hold ourselves accountable for the outcomes of our programs. We have a confidential easy to implement measurement system to

  1. Measure staff feedback against performance outcomes.

  2. Validate the return on investment when: stress and anxiety have decreased and time management, committment and performance has improved.

  3. Track key areas management and staff want to see improvement in.

  4. For government organisations compare outcomes of the program against the NSW Government People Matters survey or internal performance management reports.

We work with experts in the area of ISO policy compliance to ensure the training program you receive will comply with the (ISO) International Organization for Standardization requirements.

Who is this for:

The year program can be implemented across small to large organisations with the leadership teams and staff. We have partnered with highly qualified licensed facilitators around Australian cities and internationally to deliver the same standards world-wide.

Program includes:

  1. Process Communication Model ® 1 day Key to Me course.  (View the Process Communication Model page for full details on the course).

  2. Personality Profile Inventory ® per participant.

  3. Day two focuses on setting up your work environment for success in the areas of motivating yourself and staff. Dealing with difficult people, Drama Resilience Assessment ® and digital training and tools to assess and implement your 12 month mental well-being plan.

  4. Leading out of Drama ® 2.0 Core Concepts 1 day face to face training taken 1/2 way through the 12 month program: Staff will learn the principles and skills of Compassionate Accountability™ to help:

    • Negotiate change quicker and more smoothly

    • Increase safety and trust

    • Boost innovation

    • Enhance accountability

    • Improve engagement and participation

    • Develop leadership at all levels

  5. Mental well-being plan: Follow up 12 x 40 minute group webinar meetings combined with Training Lab’s other clients. These mini workshops focus on sustainability and implementation of your mental well-being plan to look at how to improve well-being as an individual and across your organisation.

  6. Once a year combined client event including with government school leaders who have also been implementing Training Lab’s mental well-being programs into schools to decrease stress and improve motivation and success amongst staff and students. Enquire about our approved corporate/school buddy program.

  7. Access to a list of online digital tools, techniques, eLearning and communication blogs.

  8. Process Communication Model App.

  9. Measuring tools to track individual and team conflict resilience outcomes using Next Elements’ NEOS secure system. NEOS has undergone extensive research to test criterion validity, response-format methodology, scale reliability and cross-cultural relevance in samples from Australia, New Zealand, United States, France, Switzerland, Germany and South America.

  10. Working with selected champions to ensure the skills are sustained throughout your organisation.

Cost of the yearly program:

Training Lab has looked at how corporate and government departments can capitalise on the benefits of investing in staffs’ mental health, well-being, conflict resilience and digital resolution and digital organisation skills to see a real shift in embedding these skills throughout your organisation.

To do this we are offering the 3 day package including the world-renowned Process Communication Model ® and Leading out of Drama ® programs plus all the added extra workshops, yearly action plan, event, digital resources, return on investment measurements, case study flexibility with staff cancellations for the same cost as the 3 day course $2,700 + GST total, provided booking criteria is met.

Criteria of booking:

  • Minimum number of 15 staff to be booked and confirmed for the scheduled 3 day Process Communication Model ® course.

  • Government department or company to arrange and cover the costs of the training room hire and catering.

  • Registration will be booked securely online through Training Lab’s booking system and then access would be granted to the secure online PCM questionnaire.

  • For training outside of Sydney travel costs of flights and accommodation are extra (View booking and cancellation conditions costs.)

  • If a no-show, late cancellation or the public course is not available, rather than charge a cancellation fee we would like all confirmed staff to have the opportunity to learn these skills so a PCM Key to Me consultation can take place on one of the workshop days for the staff that were booked and unable to attend the 3 day course at no extra cost or they can choose to do the Key 2 Me consultation.

Effective immediately:

The Process Communication Model ®, Leading out of Drama ® and digital organisation skills can be used immediately.  By integrating our program into your workplace culture, you will be able to enable managers and staff to build positive personal connections and have effective communication amongst stakeholders, managers and staff.


Process Communication Model ®: Key to Me 1 day course.

Key to Me topics will enable the user to develop a foundation of adaptive communication skills. This foundational course teaches individuals to better understand themselves, identify negative stress indicators, and how to motivate yourself and others. Through constructive communication strategies, you will learn how to manage your own behaviours and that of others. You will learn the process to return to positive and productive communication. Course will be 50% theory and 50% exercises; taught in an entertaining and engaging way. No prerequisites.

PCM Key to Me is a 1 day course and includes:

  • your tailored Personal Profile Inventory

  • comprehensive digital sent workbook

  • detailed Key To Me report

  • PCM mobile app.

Leading Out of Drama® (LOD): 1 day face to face program

Next Element’s Leading out of Drama ® system is the vehicle that delivers Compassionate Accountability. LOD equips you with skills to transform the energy of conflict into meaningful contribution, every day, in every interaction, for powerful personal and professional development. Don’t shy away from conflict; use it!

Do you Experience

  • Unproductive meetings?

  • Gossip?

  • Strained relationships?

  • Lack of accountability?

  • Difficult performance conversations?

  • Passive-aggressive behaviour?

  • Absenteeism and low engagement?

  • Resistance to change?

Do You Want To

  • Increase self-awareness and personal responsibility to stop drama?

  • Facilitate positive conflict to ignite innovation and ownership?

  • Hold people and yourself accountable while preserving dignity?

  • Enhance your positive influence, credibility, and authenticity?

  • Transform difficult conversations into learning opportunities?

  • Break free from unhealthy relationship dynamics?

  • Improve internal and cross-functional team performance?

  • Improve team morale and productivity?

  • Become a better facilitator, trainer, coach, or mentor?

Next available public program is in Port Macquarie NSW. Contact on 0421 005 177 if you would like to know about other locations. Register below to secure a spot

GM Financial's Chief Human Resources Officer and Executive Vice President, Chris Burt, invested in Process Communication Model. (USA PCM team)

Highly recommend!  My senior team recently completed a workshop on the Process Communication Model (PCM). HR Leaders can be a skeptical lot, especially as it relates to profiles, leadership, and communication (things we typically regard ourselves as being good at). However, this program opened up some doors for us that far exceeded our expectations. 

The work and post training results that we realized through our PCM training, was the most beneficial personal and professional development investment we made in our senior leadership team during my tenure as Chief Human Resources Officer at GM Financial! PCM went far beyond DISC, MBTI, or many other models out there. It has become a part of the language of our organization.

When I was considering to invest in this training my major barrier was,….how do I get my senior staff away from their jobs for three days!?  My senior staff are geographically dispersed, incredibly busy, and the associated costs in pulling it off.  However, after the completion of this training it is an investment that “hands down” I would invest in again!  

Through this investment the team was able to blow through roadblocks that had inhibited higher levels of productivity, healthy conflict, achieving meaningful strategic outcomes, and undertaking creative redesign of our way of “thinking”. 

What I liked most was how the course dealt with leadership experience in high risk, high tempo environments and the unique ability to apply the concepts such that they have direct and immediate application in our world.

I highly recommend any organization to invest in this training if they want to genuinely take their leadership to the next level! 

Chris Burt, SPHR, SCP 
Executive Vice President, Chief Human Resources Officer at GM Financial

We are on the approved NSW Government supplier list.

We are on the approved NSW Government supplier list.

Currently conducting in-house training programs across Australia. Please contact for your organisation or regarding private training.

phone: 0421 005 177

PCM Key to Me, Leading out of Drama, Digital organisation, Relationship Key to Us private consultation available.

Do you want to access the PCM training and not able to attend the public course in Sydney. No worries. Training Lab provides private consultations using your Key to Me profile.

Cost: $950 + GST
Time: 4 hours or 2 hour sessions x 2, either face to face or via Zoom.

Contact to register and organise a suitable time