Training Lab - mental well-being and leadership training programs
Mental well-being, Process Communication Model, Leading out of Drama, communication courses, stress management and wellbeing

Copy of Australian schools

Organisational resilience transformation program for schools

Schools are experiencing higher levels of stress, mental wellbeing, and workplace culture problems.

According to Australian research principals and teachers report the highest level of occupational stress in Australia, the United Kingdom and America. The University of Western Australia (opens in new tab).

The schools’ soft skills organisational transformation program is not about being expected to learn and do more on top of everything else school principals and teachers juggle. It is about providing practical, long lasting organisational resilience to equip schools to deal with the increasing issues being reported by media regarding stress, anxiety, bullying and depression which relates to both staff and students. There is also the lack of recognition and hidden 24/7 expectations placed on principals and teachers in our modern technological society. The Sydney Morning Herald reported the Australian government wants to shake up the education industry with the debate now on the importance and value of teaching soft skills (opens in new tab).

In Training Lab’s 12 month school organisational resilience program your staff will learn a combination of leading communication programs, tailored educational soft skills training and how to use digital communications technology.

Process Communication Model ® (PCM) course

Process Communication Model ® is not just a leadership and communication model, or a change management tool, conflict resolution tool, or a personality assessment tool. It's all of these. It is a reliable, international premier communications tool that is based on human behaviour and is being used by leading corporations and educational institutions to resolve the issues and negative impact that happens when principals, teachers and students go into distress.

We train PCM as part of our school program as we know these communication and resilience skills can be used immediately and with successful results.  By integrating Training Lab’s program into your school, you will be able to build positive personal connections and have effective communication with your teachers, school staff, parents, primary and secondary students.

A validated training method on how to:

  • Assess the preferred communication styles of staff and students based on their behaviours, word choice, and body language.

  • Recognise distress patterns and skilfully diffuse difficult situations before tension escalates.

  • Improve motivation by using the eight psychological needs of all human beings.

  • Learn how to recognise and set up the school environment to support teacher and student psychological needs, mental agility and wellbeing.

Performance measurability and return on investment

At Training Lab we hold ourselves accountable for the outcomes of our programs. We have a confidential easy to implement system measuring:

  • Key areas staff want to track and see improvement.

  • Areas teachers have less energy to deal with at the beginning of the program compared to the end.

  • Training outcomes against the applicable NSW Government People Matters survey.

As Google’s research has indicated improving soft skills in staff is a crucial avenue to the success of an organisation. In partnering with the school we will support the principal and staff to understand and validate the return on investment when; stress and anxiety have decreased and time management, committment and performance in the school has improved.

How the schools’ organisational transformation program works:

The yearly program is implemented across school networks including public and private schools. Suitable for the executive leadership teams, teachers and staff. We also have a student leadership program.

Program includes:

  1. Process Communication Model 3 day course.  (View the Process Communication Model page for full details on the course). Can be trained consecutively or non consecutively or 1 day per term.

  2. Personality Profile Inventory ® per participant.

  3. Process Communication Model for Education ® resource material to use with students includes:

    • Meeting psychological needs of students.

    • Processing with students exercise samples.

    • Students’ action plans.

  4. Follow up ½ day workshops x four. These workshops will include a number of set days across the year in different locations for combined staff from the education department offices, public, private and catholic schools. The following workshops are practical hands on opportunities that use powerful exercises to:

    1. Improve team performance and motivation.

    2. Recognise distress patterns and effectively respond.

    3. Set up your school, home and digital environment for success.

    4. Beyond work, how to improve your wellbeing in all areas of your life.

  5. Capabilities matched to government employee program.

  6. Tailored action based on the Personality Profile Inventory (PPI) for each participant. (If the Leadership for Students training is implemented the minimum age is 12 to take the online questionnaire). The profile used is what NASA invested in for the selection of astronauts and is trusted and used by Australian surgeons and medical staff in their training.

  7. End of financial year event combined with corporates and individuals who have also completed the PCM training and programs.  

  8. Access to a list of online digital tools, techniques, eLearning and communication blogs.

  9. Process Communication Model ® App.

  10. Less application paperwork as Training Lab is on the approved NSW government suppliers list, has vendor number with NSW Department of Education and in the process of registering with NESA (opens in new tab)

Cost of the yearly package:

The Process Communication Model ® 3 day course costs $2600 + GST per person. Training Lab has looked at how to add value so that schools can benefit and see a real shift in embedding the soft skills training into their school.

To do this we are offering schools the 3 day PCM course plus all the added extra workshops, tailored yearly action plan per participant, end of financial year event, digital recourses, return on investment measurements, case study and the special Process Communication Model ® educational course material that supports communication to primary children and secondary students all for the same cost as the public course provided booking criteria is met.

Criteria of booking:

  • Minimum number of 30 staff to be booked and confirmed for the schools program scheduled 3 day Process Communication Model ® course.

  • School, department or regional area to arrange and cover the costs of the training room hire and catering.

  • Registration will be booked securely online through Training Lab’s booking system and then access would be granted per participant to the secure online PCM questionnaire.

  • Invoice can be sent to each individual school or to the department.

  • For training outside of Sydney, travel costs are extra for two facilitators. (View booking and cancellation conditions costs.)

  • Follow up workshops will be school based so will be joined with other schools, regions and department staff.

  • For an extra $250 staff can choose to attend the advertised public course in Sydney instead of the dedicated schools’ course if staff need to cancel or change dates (*if availability permits).

  • If a no-show, late cancellation or the public course is not available, rather than charge a cancellation fee we would like all confirmed staff to have the opportunity to learn these skills so a group PCM Key to Me consultation can take place on one of the workshop days for the staff that were booked and unable to attend the 3 day course at no extra cost. conditions apply *

Process Communication Model ® 1: Core Topics - 3 day course

Core Topics will enable the user to develop a foundation of adaptive communication skills. This foundational course teaches individuals to better understand themselves, identify negative stress indicators, and how to motivate yourself and others. Through constructive communication strategies, you will learn how to manage your own behaviours and that of others. You will learn the process to return to positive and productive communication. Course will be 50% theory and 50% exercises; taught in an entertaining and engaging way. No prerequisites.

PCM 1 is a 3 day course and includes:

  • your tailored Personal Profile Inventory

  • comprehensive manual

  • detailed Key To Me report

  • PCM mobile app

  • PCM kit with cheat sheet and note book

  • certificate of completion.

Process Communication Model ® for Education

“PCM in Australian and New Zealand education has a special place in our hearts. We are absolutely convinced that if PCM were part of our education system, we would have much less drama, stress and broken relationships as children and adults both personally and professionally” Andrea Naef Oceania CEO of Process Communication Model licensor.

The U.S. Department of Education reports that 51 percent of school dropouts said they did not like school because they felt as if they did not belong. 35 percent said they could not get along with their teachers—this increased to 51 percent when considering male-only dropouts. The report concludes that administrators and teachers must increase positive relationships with their students and find ways to make their schools and classes more welcoming places (Duckenfield, 2004) (opens in new tab).

Process Communication Model ® for Education includes

  • Meeting psychological needs of students

  • Processing with students

  • Students’ action plans

  • Psychological needs of students personality types


Contact to discuss

Why use Training Lab?

We are a registered vendor with NSW Department of Education for state office and schools and currently applying for NESA accreditation.

Cindy Sciberras – Director, Leadership and Communication NSW Department of Education

This is a fantastic and fully engaging course which has engrossed and excited staff participants. I have a greater respect and appreciation for the staff as a result of doing this course with the team. 

We work in times of constant change and we all need to build our resilience.  Training Lab’s prorgram is a great tool to help teams connect and will provide lots of “glue” to keep teams together as they grapple with the demands of the job.

From a staff perspective, I can see how the PCM course is helping to build a better sense of collegiality and connection, and a more positive and nurturing culture.  Staff are reporting that they are also taking the skills home and utilising them to improve personal relationships. 

From my own perspective,  I believe I have good instincts with people however this course has given me so much extra.  I particularly like the focus on distress patterns and ways we can engage with staff to bring them back to an OK space.

Corinne McDevitt is a gifted and natural trainer, presenter and facilitator and provides a safe environment for participants to open up if they wish to and share experiences that help all of us better understand the material

I would highly recommend Training Lab’s program to others.

Cindy Sciberras – Director, Leadership and Communication (Communication and Engagement Directorate)
NSW Department of Education. 2018 department program.

Register for next available school program or book your own:

Principal and school leaders northern NSW region program

Day 1: Thursday 21 March 2019
Day 2: Friday 22 March 2019
Day 3: Saturday 23 March 2019

Location: Port Macquarie city

Who can attend: This program has been organised in conjunction with northern region public school principals. In the interest of collaboration and depending on availability other state and regional staff are welcome to attend. Contact to register or discuss

PCM 2 Advance NSW Department of Education - 3 day course:

Day 1: Tuesday 7 November 2018
Day 2: Wednesday 8 November 2018
Day 3: Thursday 9 November 2018

Location: Work Club Sydney Barangaroo
AddressSuite 6.01, Level 6/201 Kent St, Sydney NSW 2000

Who can attend: Internal program for NSW Department of Education staff who have completed PCM 1.

PCM educational case studies

NZ juvenile justice system using PCM download (open in new tab

University of Otago reference download (open in new tab)